Who this policy covers
This notice describes how Home Improvement and Design handles information submitted through this website or collected when you use it. It concerns website visits and project inquiries; a signed project agreement may contain additional terms about information exchanged during a job.
Information you give us
When you request an estimate, we collect the details you provide, which may include your name, phone number, optional email address, town or ZIP code, project type, message, and project photos. We also retain the form consent recorded with your inquiry. Please avoid including sensitive information that is not needed to discuss your project.
Technical and visit information
Our website may record your IP address, browser or device information, the page from which you submitted an inquiry, referring page, and campaign parameters associated with your visit. Server logs and necessary session or security cookies may also be used to operate forms, protect the website, and diagnose problems. Browser settings can control cookies, although blocking necessary cookies may affect forms.
How we use information
We use inquiry details to respond to you, assess the project you described, arrange next steps, keep a record of the request, and protect the website from misuse. We may use technical information to maintain and improve the website and to understand how inquiries reach us. We do not use an estimate request as consent to send unrelated marketing messages.
Who may receive information
Project inquiries may be sent to our business email so our team can respond. Hosting, email, storage, and other technology providers may process information on our behalf to operate the website and deliver messages. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell the information submitted in an estimate request.
Photos and storage
Photos submitted with an estimate request are stored for the purpose of reviewing that request and are not published in our project gallery merely because you uploaded them. Access to inquiry records and attachments is limited to people who need it for the inquiry. We use reasonable safeguards, but no electronic system can guarantee absolute security.
Retention and your choices
We keep inquiry information for as long as reasonably needed to respond, manage business records, resolve issues, and meet legal obligations. Backup copies may remain for a limited time after active records are removed. To ask about information we hold, request a correction, or request deletion where applicable, contact us using the details below. We will review requests in light of applicable law and legitimate record-keeping needs.
Other sites and changes
This website links to outside services and social platforms that have their own privacy practices. We may update this policy when the website or our practices change; the revised version will appear here. Questions about this policy can be sent to info@homeimprovementanddesign.com or addressed to Home Improvement and Design, 20 Denville Ave, Denville, NJ 07834.